GUIDE / FOLLOW-THROUGH
How to track email follow-ups.
A useful follow-up has a clear next step, an owner and a way back to the conversation.
01
Record the next action.
Write the work in plain language and keep its source conversation nearby. If a conversation contains several next steps, record the ones you need to track separately so each can be reviewed on its own.
02
Separate doing from waiting.
When you owe the next move, set a due date if useful. When someone else owes it, set a check-in. Waiting on a reply is different from finishing your own work.
03
Review before closing.
Check your list regularly and update dates when circumstances change. A new reply may be relevant, but it does not prove the work is complete. Close the item only after you have checked.