Keep the next step in view.

Record a next step yourself, or review a suggested follow-up from mail before approving it. Mark it as your work or something you are waiting on. Keep a source conversation when you need to check the original request.

Add a due date or check-in when it helps. Follow-through shows open, waiting and completed items. Your day highlights follow-ups due, and Week Ahead includes dated commitments.

A reply to the conversation does not automatically complete the commitment. Review what changed, update the item and mark it done when the work is actually finished.